Refund policy


Private Sneakers Refund & Exchange Policy

At Private Sneakers, we hold our inventory to high standards. Please review our full policy below prior to making a purchase.

Important Note on Non-Eligible Returns:

If an item returned to us is determined to be ineligible for return or exchange under the terms below, a 20% restocking fee will be applied.

Non-Returnable & Final Sale Items

All sales are final on the following categories—no refunds, exchanges, or store credits will be granted for:

  • Launch & Limited Products: Retro Jordans, Quickstrikes, Yeezys, limited releases, etc.

  • Personal Apparel: Swimwear, underwear, and related innerwear.

  • Sale & Promotional Items: Any item purchased at a discount, during a promotional sale, or marked down.

Please note: Discounted items may exhibit minor cosmetic imperfections, discoloration, yellowing, age damage, or defects due to storage/aging.

In-Store Policy

  • No Cash/Card Refunds: We do not issue monetary refunds for any in-store transactions.

  • Store Credit & Exchanges Only: Eligible items may be returned within 7 days of the original purchase date for store credit or product exchange only.

  • Requirements:

  • Must present the original receipt.

  • Items must be unworn, in brand-new condition, and in their original packaging.

  • Any item showing signs of wear is strictly non-exchangeable.

Online Policy

  • No Cash/Card Refunds: We do not issue monetary refunds for online transactions.

  • Exchanges & Store Credit: While we generally do not offer direct online exchanges, exceptions may be made for eligible items.

  • In-Store Returns Not Accepted: Online purchases cannot be returned or exchanged in person at our physical store locations.

  • Shipping Costs: Customers are responsible for all return shipping costs. We strongly recommend shipping via FedEx or UPS with tracking.

Condition & Packaging Guidelines for Online Returns

To qualify for an exchange or store credit, returned merchandise must adhere to the following strict conditions:

  1. Unworn Condition: Items must be completely unworn and free of evidence of outdoor use. Please try on sneakers indoors on a clean, carpeted surface to verify fit.

  2. Original Packaging & Accessories: You must return the original shoebox, packaging, and all included accessories (extra laces, dust bags, hangtags, etc.).

  3. Security Tags: If your item includes a security tag, it must remain attached, uncut, and untampered with.

  4. Proper Shipping Box: Pack the sneakers, original shoebox, and accessories inside a separate, sturdy shipping box. Do not use the shoebox as the outer shipping box. Returns shipped without an outer box, without the original shoebox, or missing accessories will be rejected.

  5. Documentation: Include your original receipt/invoice inside the package.

Return Shipping Address:

Private Sneakers

Attn: Returns Department

2250 Obispo Avenue, Suite 103

Signal Hill, CA 90755

United States